phainui pre-order period july 18-31

🐣Contact and Response Time Please allow 1–3 business days for a response to emails or messages. If you have not received a response after three business days, please send your message again in case it was filtered into spam or missed. Please include your name and order number when contacting me about an existing order. --- 🐣 Preorder Information This is a preorder item. Production will begin after the preorder period closes. Estimated production and fulfillment dates are provided on the product page. These dates are estimates and may change due to manufacturing, quality-control, customs, or international shipping delays. Updates regarding production and fulfillment will be posted through my official social media accounts. Product photos are of the prototype/sample of the nui. Minor differences in color, embroidery placement, fabric, shape, and other details may appear in the final product. Each plush will be individually inspected before shipment. Small manufacturing variations that do not significantly affect the plush are not considered defects. --- 🐣Purchase Limit A maximum of two nuis may be purchased per customer. Orders placed using the same name, email address, payment method, or shipping address may be combined and subject to this limit. Orders exceeding this limit may be reduced or canceled at the seller’s discretion unless the purchase has been approved as a proxy or group order. For proxy or group orders, please contact me after placing your order and provide your order number: Email: tinkruwumerch@gmail.com Instagram/X: @tinkruwu This allows me to prepare the order accordingly and confirm any additional shipping fees that may apply due to the quantity, weight, or package size. --- 🐣Preorder Bonuses Each qualifying preorder will include the listed preorder freebies or bonuses. Unless otherwise stated, preorder bonuses are provided per nui. Final bonus designs and quantities will be described on the product page. --- 🐣Order Processing and Packing Once the nuis arrive, please allow time for quality checking, packing, and preparation for shipment. Because I personally inspect and pack each order, fulfillment may take longer during periods with a high number of orders. A shipping confirmation or tracking number will be provided once your order has been dispatched. --- 🐣North America Fulfillment: United States and Canada Orders to the United States and Canada will be shipped through my trusted fulfillment partner in Canada. Your individually packed order will first be included in a consolidated shipment from the Philippines to Canada. After the shipment arrives, the fulfillment partner will forward your package to your address. Because this method involves an additional shipping stage, delivery may take longer than direct international shipping. Customer information, including the recipient’s name, shipping address, phone number, email address, and order details, may be shared with the fulfillment partner solely for order fulfillment. Tracking may be provided if available through the final carrier. --- 🐣Direct International Shipping Orders outside the United States and Canada will normally be shipped directly from the Philippines through PHLPost. International delivery may take approximately 2–10 weeks after dispatch. Delivery times vary depending on the destination, customs processing, local postal service, and other circumstances outside my control. Temporary postal suspensions or route changes may affect certain destinations. I may contact you if an alternative shipping arrangement is required. --- 🐣South Korea Orders Customers using a South Korean shipping address must include their Personal Customs Clearance Code or PCCC in the order notes. Orders without a valid PCCC may be delayed, rejected, canceled, or refunded if the shipment cannot be processed. 한국 주소로 주문하시는 경우, 주문 시 메모란에 반드시 PCCC(개인통관고유부호)를 기재해 주세요. 개인통관고유부호를 제공하지 않을 경우, 배송이 지연되거나 주문이 취소 또는 환불 처리될 수 있습니다. --- 🐣Brazil Orders Customers using a Brazilian shipping address must provide a valid CPF tax identification number when requested. Missing or incorrect customs information may cause delays, returns, or rejection by the destination postal service. --- 🐣Other Customs Information Some destinations may require additional information, such as: * A tax identification number * A customs clearance code * A local-language version of the recipient’s name or address * A reachable phone number or email address I may contact you before shipping if additional information is required. Failure to provide the required information may delay shipment or result in cancellation or refund before dispatch. --- 🐣Customs Duties and Import Fees The buyer is responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping fee unless explicitly stated. --- 🐣Shipping Addresses Please check your complete shipping address before placing your order. Customers are responsible for providing a correct and deliverable address, including: * Full recipient name * Street address and unit number * City * State, province, or region * Postal code * Country * Phone number If an order is returned because of an incomplete or incorrect address, the buyer must pay the cost of reshipping. Address changes may be accepted before fulfillment begins, but they cannot be guaranteed once the order has been packed, transferred to the fulfillment partner, or dispatched. --- 🐣Lost, Delayed, or Returned Packages Shipping estimates are not guaranteed. Delays caused by customs, postal services, weather, or other circumstances outside my control may occur. If your package appears to be lost or significantly delayed, please contact me with your order number. I will help review the tracking information and assist with any available postal inquiry or claim. Refunds or replacements cannot be guaranteed for packages lost due to an incorrect address, refused delivery, unpaid customs charges, or failure to collect the package. --- 🐣Damaged or Incorrect Orders Please contact me as soon as possible if: * You received the wrong item * An item is missing * Your plush arrived with significant damage or a major manufacturing defect Include your order number, a description of the issue, clear photos of the item, and photos of the shipping packaging. Minor manufacturing variations are not considered defects. --- 🐣Returns, Exchanges, and Cancellations Because this is a made-to-order preorder item, cancellations and refunds are generally not accepted after the preorder period closes. Returns or exchanges are not accepted for change of mind. Please contact me before the preorder period closes if you need to request a cancellation. --- 🐣Preorder and In-Stock Items If a preorder item and an in-stock item are purchased in the same order, all items will ship together once the preorder item is ready. To receive in-stock items earlier, please place them in a separate order and pay the applicable shipping fee. --- 🐣Combining Orders Please contact me before placing an additional order if you would like to combine it with an existing unshipped order. Order combinations are not guaranteed. Additional payment may be required if the combined package changes the weight, size, destination rate, or fulfillment method. --- 🐣Group Orders Group orders may be accepted with prior approval. Please contact me before placing the order and provide: * Destination country * Estimated quantity * Group-order manager’s name and contact information * Preferred shipping method Shipping charges may differ depending on the total weight, package dimensions, destination, and number of nuis ordered. The group-order manager is responsible for distributing the items after receiving the consolidated shipment. --- 🐣Fan-Made Merchandise Notice This is an unofficial, fan-made product. It is not affiliated with, sponsored by, or endorsed by HoYoverse or any related copyright holder.